Room progress
  1. Build
  2. Match
  3. Choose
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Practice room 15 · Going further

Emails and messages that keep relationships warm

The right tone in writing keeps doors open. The wrong one closes them quietly.

  • About 10 minutes
  • Chapter 15 of the book
  • Saves on this device
Activity 1 of 3 · Build

Tone slider

The same message can be formal, neutral or friendly. Choose the tone and see the email change.

Tone slider

Edit the details and try each tone.

✓ Done

Activity 2 of 3 · Match

Sign-off match

Match each sign-off to the situation it fits best.

Sign-offs

Tap a sign-off, then its situation.

✓ Done

Say it

Phrase box

Useful phrases from this chapter. Anything that isn't British English is labelled.

Formal

  • Dear Mr Patel,
  • I am writing to…
  • Kind regards,

Neutral

  • Hi Sarah,
  • Just a quick note to…
  • Best wishes,

Friendly

  • Hiya!
  • Hope you're well!
  • Speak soon, x (close friends only)
Activity 3 of 3 · Choose

Which message?

Choose the message that keeps the relationship warm.

Message

✓ Done

3 activities to go

Finish all 3 activities to complete this practice room. Your progress saves on this device.

Your answers and progress stay on this device. Nothing is sent anywhere.