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Practice room 14 · Going further

Phone and video calls

No faces, bad lines and fast speakers. Here's how to stay in control.

  • About 10 minutes
  • Chapter 14 of the book
  • Saves on this device
Activity 1 of 3 · Build

Your call opening

The first ten seconds of a call should say who you are and why you're calling. Build yours.

Call opening builder

Choose who you're calling.

✓ Done

Activity 2 of 3 · Listen

Numbers and spelling

Phone calls are full of numbers, dates and spellings. Listen and type exactly what you hear.

Phone dictation

British speakers often say “oh” for zero and “double” for repeated numbers.

✓ Done

Say it

Phrase box

Useful phrases from this chapter. Anything that isn't British English is labelled.

Opening

  • Hello, it's Ana calling from…
  • Hi, is that Mark?
  • I'm calling about…

Problems

  • Sorry, you're breaking up.
  • You're on mute!
  • Could you say that again? The line's bad.

Spelling and numbers

  • That's A for apple, N for November…
  • Double seven, five, oh…
  • Can I read that back to you?
Activity 3 of 3 · Choose

Bad line rescue

Calls go wrong. Choose the best rescue.

Problem

✓ Done

3 activities to go

Finish all 3 activities to complete this practice room. Your progress saves on this device.

Your answers and progress stay on this device. Nothing is sent anywhere.