Maria's story
Accountant, ten years' experience
Maria reads English reports every day with no problem, and writes emails to international colleagues without much trouble. But when her manager asks her to explain the quarterly results on a video call, her heart races and her mind goes blank. She knows these numbers perfectly in her own language — she just can't find the English for them.
"I know this material," she tells herself. "Why can't I just speak?"
What Maria doesn't understand is that her English isn't terrible at all. Her brain has simply identified "speaking English in front of others" as dangerous — and anxiety is just doing its job.